Difficult Conversations: How to Discuss What Matters Most (Taschenbuch) von Douglas Stone Rezensionen: We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation.Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman-- Dieser Text bezieht sich auf eine vergriffene oder nicht verfügbare Ausgabe dieses Titels. © 1998-2001 Amazon.com, Inc. und Tochtergesellschaften Alle Rezensionen ansehen...   Angebote zu  Difficult ,  Conversations ,  Discuss  ab 1 Euro! Siehe auch folgende Artikel: Getting It Done: How to Lead When You're Not in Charge von Roger Fisher Getting Past No. Negotiating Your Way from Confrontation to Cooperation: Negotiating with Difficult People (Bantam Books) von William Ury Getting to yes von Roger Fisher Getting to Yes. Negotiating an agreement without giving in: The Secret to Successful Negotiation von Roger Fisher Mehr zu  Psychology & Counseling,  Conflict Management,  Interpersonal Relations,  Parenting,  Communication Home ...,    Verwandte Produkte ...,    Begleitseite ... Herausgeber dieser Seite ist DomainLoc.com GmbH - Partner von Amazon.de Copyright © DomainLoc.com GmbH (Impressum)